# How do I send a network log to support?

> How to capture and send a network log to SecureMailMerge support, what it contains, how it helps diagnose issues, and how it stays confidential.

![Right-clicking the SecureMailMerge plugin window to open the Inspect context menu](https://www.securemailmerge.com/screenshots/support-network-log-1.png)

      Start a new email and open SecureMailMerge. In the plugin window (the area marked by the red box), right-click to open a context menu. Click "Inspect".

    ![The DevTools Network tab with caching disabled and the All filter selected](https://www.securemailmerge.com/screenshots/support-network-log-2.png)

      This will open a window titled "DevTools", where you will find a tab called "Network". Click it, then make sure "Disable cache" is enabled and the "All" button is dark grey.

    Leaving that window open, switch back to Outlook.

    ![Reproducing the issue by sending a test message in SecureMailMerge](https://www.securemailmerge.com/screenshots/support-network-log-3.png)

      Perform your actions in SecureMailMerge until you encounter the issue. This usually means adding a test subject and body, uploading the spreadsheet, clicking "Send test message" and waiting a couple of seconds for the result or error to appear.

    ![Exporting the network log from the DevTools window using the download arrow](https://www.securemailmerge.com/screenshots/support-network-log-4.png)

      Next, return to the "DevTools" window and find the downward-facing arrow.

      This will download a HAR file containing diagnostic information that you can send to our support team.