How do I send a network log to support?
How to capture and send a network log to SecureMailMerge support — what it contains, how it helps diagnose issues, and how it stays confidential.
Start a new email and SecureMailMere. In the plugin window (the area marked by the red box) right-click to open a context menu. Click “Inspect”.
This will open a window titled “DevTools” where you will find a tab called “Network”. Click on that, then make sure “Disabled Cache” is enabled, the “All” button is dark grey.
Leaving that window open, switch back to Outlook.
Perform your actions in SecureMailMerge until you encounter the issue. This usually means adding a test subject and body, uploading the spreadsheet, clicking “Send test message” and waiting a couple of seconds for the result or error to appear.
Next return to the “DevTools” window and find the downward facing arrow.
This will download a HAR file containing the diagnostics information that you can send to our support.
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SecureMailMerge for Outlook
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