Why Does the Promotional Banner Still Appear?
If the promotional banner still appears after purchase, your license assignment may have failed or you used a different account to buy SecureMailMerge.
When you purchase a license for SecureMailMerge, you log in to the licensing server (licensing.solinventum.com) with a Microsoft 365 account. This account is assigned the purchased license automatically if you purchase only one license. Licenses are tied to the sending email address, so if you send from a different address than the one you logged in with, the footer stays until you reassign the license.
Step 1. Sign in with the purchaser’s account
Log in to the licensing server with the account you used to purchase the license.
Step 2. Check the licensed sending address
Open the relevant subscription and check whether your sending email address has a license. Follow the license assignment guide to assign a license or change its assigned address.
After correcting the assignment, return to Outlook and restart SecureMailMerge or send yourself a fresh test. Check that the new message no longer includes the promotional footer.
Is the list of subscriptions empty?
This usually happens if you used an administrative (or other) account to purchase the license. Sign out of the licensing server and log in again with that account.
See also
Need more help?
Email support with what you were trying to do, what happened and the exact error message. Do not include real recipient data.