SecureMailMerge
Help Center
Here you will find all our guides to getting you started, troubleshooting certain issues or frequently asked questions. If anything isn't answered, feel free to reach out at [email protected]
Getting Started Guides
Advanced Use Cases
- How do I add a delay between messages?
- How do I add CC or BCC recipients to my mail merge?
- How do I add custom headers or List-Unsubscribe?
- How do I add individual links from my spreadsheet?
- How do I combine multiple rows into one email?
- How do I preview emails before sending?
- How do I request read receipts or set high importance?
- How do I schedule my mail merge for a specific day?
- How do I send different attachments to each recipient?
- How do I send only during specific hours?
- How do I set default values for empty fields?
Security
Licensing
- Finding your Azure SaaS Subscription ID for manual license linking
- How do I access my invoices or change billing details?
- How do I consolidate individual licenses into a company subscription?
- How do I transfer my license to a different email address?
- How to cancel your SecureMailMerge subscription
- Managing and assigning licenses for others
- What's the difference between installing the add-in and purchasing a license?
Troubleshooting
- Does SecureMailMerge work with "Shared Mailboxes"?
- How do I send a network log to support?
- How do I send example messages to support?
- How do I uninstall SecureMailMerge?
- Why am I seeing "Access to browser storage is blocked"?
- Why am I seeing "does not have the right to send mail"?
- Why am I seeing "Need Admin Approval"?
- Why am I seeing "ParseError: unexpected token"?
- Why is my login screen black or blank?
- Why is the promotional banner still showing after I purchased?
- Why is the SecureMailMerge icon not showing?
- Why isn't my spreadsheet working?
Frequently Asked Questions
- Do you offer discounts for non-profits or educational institutions?
- Does mail merge work with "New Outlook"?
- Does SecureMailMerge track email opens or clicks?
- Does SecureMailMerge work with personal Outlook accounts?
- Is there a free trial or demo available?
- Steps after purchasing a SecureMailMerge license
- What are the maximum limits for mail merge campaigns?
- Why is the promotional footer showing at the top of my email?
- More frequently asked questions →