Why is the promotional banner still showing after I purchased?

If the promotional banner still appears after purchase, your license assignment may have failed or you used a different account to buy SecureMailMerge.

When you purchase a license for SecureMailMerge, you login to our licensing server with a Microsoft 365 account. This account is assigned the purchased license automatically if you only purchase one license. This may be right for your use case or you want to change the licensed mailbox.

Step 1.

Step 2.

You will be presented with the subscriptions assigned to your account. Click on “Assign Licenses” to add/remove/change the email addresses of the mailbox you want to assign the license(s) to.

Is the list of subscriptions empty?

This happens usually if you used an administrative (or other) account to purchase the license. Sign out of the license server and login again with that account.