How do I transfer my license to a different email address?

Find out how to transfer your SecureMailMerge license or subscription ownership to a different email address or user in Outlook.

Updated October 2026

Each license covers one person’s own email address and can be reassigned within your subscription. Changing the licensed address does not change the subscription owner or the account responsible for billing.

Reassigning a license to a different user

If you need to move a license from one user to another (for example, when an employee leaves):

Follow the canonical license assignment and reassignment steps. Remove the old assignment, then assign the available license to the new person’s own email address. This works for website and Microsoft AppSource subscriptions.

The new user will need to install the add-in on their own account, as add-ins in Microsoft 365 are tied to individual user accounts.

Granting others access to manage licenses

If IT staff need to assign licenses while finance or procurement owns the subscription, set up delegated administration. Grant license-assignment permission without transferring ownership. Invoice access and quantity changes are separate permissions; cancellation remains an owner action.

Transferring subscription ownership

The subscription owner (the account that made the original purchase) cannot be changed directly. If you need to transfer ownership to a different account:

1. Cancel the current subscription through the service you bought from: the licensing server for website purchases, or the Microsoft 365 admin center for Microsoft AppSource purchases
2. Wait for the paid term to end (your licenses remain active until then)
3. Have the new owner purchase a fresh subscription, either on our website or through the Microsoft AppSource SaaS offer, and assign the licenses

Make sure the new owner is logged out of your old account before purchasing, so the new subscription is created under their account.

Lost access to the subscription owner account?

If the original purchaser has left your organization and you’ve lost access to that account, contact [email protected]. We can help verify ownership and assist with the transition.